Guests keep asking the same things: Wi-Fi, check-in, parking, breakfast times.
It's all in the guest guide and sent automatically before arrival — the standard questions never reach your phone in the first place.
Digital guest guide for hotels & holiday rentals
Guests ask the same things over and over: Wi-Fi, check-in, parking, breakfast times, a good restaurant nearby. A printed folder is outdated instantly and barely read anyway. zimrly's digital guest guide is a web page per booking — no app, no login — that zimrly pre-fills automatically and sends before arrival via WhatsApp or email. You only edit what you want.
0
app installs for the guest
DE · EN
automatically bilingual
incl.
in every plan — from €49/month
What a paper folder doesn't solve
A printed folder is outdated immediately and costs a reprint with every change.
A web guide per booking, editable anytime: the guest opens a link and always sees the current version — no app, no account.
Maintaining local tips by hand is work that keeps slipping.
zimrly pre-fills the guide from day one with restaurants and sights from open map data plus AI text — with map and distance. You just add your own recommendations.
International guests don't understand a German-only guide.
Free-text content is translated to English automatically; the guide appears in the guest's language — you maintain only one version.
How to get your digital guest guide
- 1
The guide gets pre-filled
From your address and master data, zimrly creates a ready guide with a welcome, local tips and a map — from day one.
- 2
Customise & brand it
Add or remove tips, maintain Wi-Fi and check-in info, add your logo and an arrival video. A QR code for the in-room display is included.
- 3
Send automatically
Before arrival the link goes to the guest automatically via WhatsApp (preferred) or email — no manual sending.
Printed folder & notice board vs. a digital guest guide
Paper folder
With zimrly
Up to date
A printed folder is outdated immediately
Editable anytime, guests always see the current version
Wi-Fi & check-in
Guests call to ask
It's in the guide, sent automatically before arrival
Local tips
A handwritten list, rarely maintained
Curated tips with map, distance and opening hours
Language
German only
Automatically DE/EN depending on the guest
Arrival
Explaining keys/codes on the phone
Arrival video + info right in the guide
Frequently asked questions
Do guests have to install an app?
No. The guide is a web page the guest opens via a link — no installation, no account, on any phone.
Where do the local tips come from?
From open map data (OpenStreetMap) plus AI text, reconciled with your own recommendations. Everything is editable: you can pin favourites and remove ones you don't want.
Can I put the Wi-Fi password and door code in it?
Wi-Fi yes (stored encrypted). You explain the arrival process via text or a short video; the actual door code stays in the separate self-check-in dispatch for security.
Is the guide bilingual?
Yes, German and English. zimrly translates the free-text content automatically and shows the guide in the guest's language — derived from the booking country or via a language switch.
What does the digital guest guide cost?
Nothing extra: it's included in every zimrly plan, starting with the €49/month Start plan. 30-day free trial, cancel monthly.
Guides on this topic
In-depth articles from the zimrly blog — practical knowledge, no sales pitch.
Reducing No-Shows and Cancellations: Deposit, Reminder, Clear Rules
Every no-show is an empty night noticed too late to resell. How small hotels lower the loss with a deposit, a timely reminder and clear cancellation rules.
WhatsApp Business for Hotels: Getting Templates and Opt-in Right
WhatsApp is the channel guests already use – but the business rules are strict. What template messages, the 24-hour window and opt-in practically mean for hotels.
WhatsApp for hotels: guest communication on autopilot
Why WhatsApp beats email for guests, how the Business API differs from the normal app, and how to automate confirmations, check-in reminders and door codes – without GDPR trouble.
Related solutions & integrations
Sources & further reading
The best guest guide is the one guests actually read — on their phone, in their language, before they even arrive. That's exactly what it's built for.
WhatsApp guest messaging
Guest communication on autopilot
Booking confirmations, check-in reminders and inquiries run over WhatsApp Business — with an AI assistant that answers simple questions itself and escalates complaints to you.