Five channels, no overview: who promised the guest what?
One inbox for email, WhatsApp and portal messages — with full history per guest, visible to the whole team.
Guest communication for hotels — one inbox instead of five apps
The enquiry arrives by email, the follow-up via WhatsApp, the portal message sits in an extranet — and only whoever read first knows what was promised. zimrly merges guest communication into one team inbox, matches messages to bookings automatically and answers standard questions with AI — with your PMS as the source of truth.
1
inbox for email, WhatsApp & portals
24/7
AI replies around the clock
8+
PMS for booking matching
What fragmented communication costs
For every message someone has to look up the booking in the PMS.
Auto-matching: zimrly links incoming messages to the right PMS booking via name, dates and contact details — booking info sits right on the conversation.
Booking enquiries sit unanswered — and the guest books elsewhere.
The AI assistant checks live availability in the PMS and replies with a pre-filled booking link — even at 11 pm.
Replies sound different depending on the day.
AI reply suggestions in your hotel's defined tone — you approve, or let routine cases be answered automatically with hard escalation rules.
How to consolidate guest communication
- 1
Connect channels
Set up email forwarding, connect WhatsApp Business — everything flows into the same inbox.
- 2
Link your PMS
With the PMS connection every message gets its booking context and the AI gets its facts.
- 3
Dose the automation
Approve suggestions first, then automate routine cases. Complaints and edge cases always stay human.
Fragmented channels vs. one team inbox
Status quo
With zimrly
Overview
Email, WhatsApp, extranet — all separate
One inbox with full history per guest
Booking context
Look it up in the PMS per message
Auto-matched to the right booking
Booking enquiries
Sit until tomorrow
AI checks availability + sends a booking link
Cover
Knowledge locked in one mailbox
Team sees everything, no single point of failure
Frequently asked questions
Will guests notice an AI is answering?
zimrly labels AI-assisted replies transparently — the EU AI Act requires it, too. In practice what matters to guests: a correct answer after 3 minutes instead of none after 6 hours.
Can the AI confirm bookings?
No. It checks availability in the PMS and sends a booking link — the booking itself runs through your booking engine or PMS. zimrly never creates bookings itself.
Does it work with my existing mailbox?
Yes — via forwarding to your zimrly inbox address. Your mailbox stays, the handling moves to the team inbox.
What does it cost?
Entry starts with the €29/month base plan; WhatsApp and the AI assistant are add-on modules. 30-day free trial, cancel monthly.
Guides on this topic
In-depth articles from the zimrly blog — practical knowledge, no sales pitch.
Reducing No-Shows and Cancellations: Deposit, Reminder, Clear Rules
Every no-show is an empty night noticed too late to resell. How small hotels lower the loss with a deposit, a timely reminder and clear cancellation rules.
WhatsApp Business for Hotels: Getting Templates and Opt-in Right
WhatsApp is the channel guests already use – but the business rules are strict. What template messages, the 24-hour window and opt-in practically mean for hotels.
WhatsApp for hotels: guest communication on autopilot
Why WhatsApp beats email for guests, how the Business API differs from the normal app, and how to automate confirmations, check-in reminders and door codes – without GDPR trouble.
Related solutions & integrations
Sources & further reading
Hospitality doesn't come from faster tools — but slow replies reliably destroy it. That is exactly the leak zimrly seals.
WhatsApp guest messaging
Guest communication on autopilot
Booking confirmations, check-in reminders and inquiries run over WhatsApp Business — with an AI assistant that answers simple questions itself and escalates complaints to you.