Guests prefer to message on WhatsApp — but most hotels lack a shared, auditable inbox where the team can answer together. zimrly is a full WhatsApp inbox right inside your cockpit: booking confirmations, check-in reminders and door codes run automatically, and the AI assistant answers simple questions on its own. Pick your backbone — 360dialog (BSP, pre-approved by Meta — fast start) or the Meta Cloud API directly. Live and proven in daily operation at a real hotel.
What zimrly adds on top of WhatsApp Business
Every guest message lands in one shared inbox in the cockpit — with history, reservation context and all message types (text, images, voice, documents, locations). No more WhatsApp on the front desk's personal phone.
Template messages for booking confirmation and check-in reminders fire automatically from your PMS data — at the right time, with nobody having to remember.
With the AI module zimrly answers standard questions (arrival, parking, breakfast times) itself and offers a pre-filled direct-booking link for booking enquiries — you just approve.
Combined with self check-in and a smart lock, the door code is generated automatically and sent to the guest via WhatsApp on the arrival day — no key, no reception hours.
Status: Live — tested and running productively in daily operation.
WhatsApp guest messaging
Booking confirmations, check-in reminders and inquiries run over WhatsApp Business — with an AI assistant that answers simple questions itself and escalates complaints to you.